# Ask a Question **URL:** https://community.tetra4d.com/c/ask-a-question/6.md [Latest](https://community.tetra4d.com/latest.md) · [Categories](https://community.tetra4d.com/categories.md) --- ## [Have a question?](https://community.tetra4d.com/t/have-a-question/15)
**Author:** [@jordan](https://community.tetra4d.com/u/jordan)\ **Replies:** 2\ **Last updated:** [August 25, 2017, 9:36pm UTC](https://community.tetra4d.com/t/have-a-question/15 "2017-08-25T21:36:52Z")
Don’t know where to begin? Cant find the answer in the topics? Ask a question here and we’ll point you in the right direction. --- ## [3D Annotations not showing - INVENTOR](https://community.tetra4d.com/t/3d-annotations-not-showing-inventor/379)
**Author:** [@Vijay](https://community.tetra4d.com/u/Vijay)\ **Replies:** 3\ **Last updated:** [January 21, 2025, 1:13pm UTC](https://community.tetra4d.com/t/3d-annotations-not-showing-inventor/379 "2025-01-21T13:13:19Z")
Hi, I’m new to Tetra 4D. While creating a 3D PDF using Tetra 4D Enrich, the 3D annotations are not showing in the pdf. I am converting the model from INVENTOR 2024. If anyone know the solution pls share with me. Attache… --- ## [Error when using "ConvertToPDF"](https://community.tetra4d.com/t/error-when-using-converttopdf/373)
**Author:** [@baso](https://community.tetra4d.com/u/baso)\ **Replies:** 1\ **Last updated:** [December 10, 2024, 4:23pm UTC](https://community.tetra4d.com/t/error-when-using-converttopdf/373 "2024-12-10T16:23:59Z")
When we are using the context menu “ConvertToPDF”, we recieve the following error message: Can anyone point out, what we are doing wrong? Reinstallation didn’t help btw. --- ## [Tetra4d in Acrobat DC](https://community.tetra4d.com/t/tetra4d-in-acrobat-dc/167)
**Author:** [@Lillore](https://community.tetra4d.com/u/Lillore)\ **Replies:** 12\ **Last updated:** [March 20, 2024, 8:12pm UTC](https://community.tetra4d.com/t/tetra4d-in-acrobat-dc/167 "2024-03-20T20:12:18Z")
When I install Tetra4d in my 32bit windows the icon appears in acrobat tool and it works, but installing Tetra4d in a 64bit windows, no icon appears in acrobat, can someone tell me what the problem is. --- ## [Custom Button Creation Help](https://community.tetra4d.com/t/custom-button-creation-help/287)
**Author:** [@bhuerta](https://community.tetra4d.com/u/bhuerta)\ **Replies:** 1\ **Last updated:** [November 23, 2022, 3:24pm UTC](https://community.tetra4d.com/t/custom-button-creation-help/287 "2022-11-23T15:24:33Z")
I am trying to create some custom buttons and I was hoping these things are actually possible and I just don’t know how. I am basically trying to make navigation buttons so the user of the 3D PDF does not need to right c… --- ## [Problems with lag](https://community.tetra4d.com/t/problems-with-lag/288)
**Author:** [@bhuerta](https://community.tetra4d.com/u/bhuerta)\ **Replies:** 1\ **Last updated:** [November 23, 2022, 3:01pm UTC](https://community.tetra4d.com/t/problems-with-lag/288 "2022-11-23T15:01:02Z")
Does anyone else have an issue with a lag time after clicking a button or selecting a view from the carousel in a 3D PDF created with Enrich? I set up some buttons with activations to hide or show or isolate a part and t… --- ## [Do users need a special viewer or version of Adobe to view a 3D PDF?](https://community.tetra4d.com/t/do-users-need-a-special-viewer-or-version-of-adobe-to-view-a-3d-pdf/55)
**Author:** [@jordan](https://community.tetra4d.com/u/jordan)\ **Replies:** 2\ **Last updated:** [November 17, 2022, 10:23am UTC](https://community.tetra4d.com/t/do-users-need-a-special-viewer-or-version-of-adobe-to-view-a-3d-pdf/55 "2022-11-17T10:23:43Z")
The best part about 3D PDF is anyone who has the free Adobe Acrobat Reader can interact, rotate, and experience working with 3D, with no viewers, special versions, just the normal Adobe Reader most of the world already h… --- ## [Command "Edit in Tetra4D Reviewer" is missing in current version](https://community.tetra4d.com/t/command-edit-in-tetra4d-reviewer-is-missing-in-current-version/302)
**Author:** [@CAD-user](https://community.tetra4d.com/u/CAD-user)\ **Replies:** 1\ **Last updated:** [July 19, 2021, 10:33am UTC](https://community.tetra4d.com/t/command-edit-in-tetra4d-reviewer-is-missing-in-current-version/302 "2021-07-19T10:33:50Z")
Since I’ve upgraded from Tetra4D\_Converter\_2020.1.1 to Tetra4D\_Converter\_2021.0.2 the command “Edit in Tetra4D Reviewer” is missing within Acrobat Pro. Where can I find this command - it’ essential to my working pipelin… --- ## [Generate 2D views at the end](https://community.tetra4d.com/t/generate-2d-views-at-the-end/240)
**Author:** [@JaneLiu](https://community.tetra4d.com/u/JaneLiu)\ **Replies:** 1\ **Last updated:** [October 9, 2019, 2:37pm UTC](https://community.tetra4d.com/t/generate-2d-views-at-the-end/240 "2019-10-09T14:37:12Z")
Hi, How do I generate 2D views in a separate pages in the 3D PDF? Similar to the ones shown in TDP\_Creo sample. Thanks, Jane --- ## [Bill of material](https://community.tetra4d.com/t/bill-of-material/145)
**Author:** [@Haritha](https://community.tetra4d.com/u/Haritha)\ **Replies:** 2\ **Last updated:** [February 23, 2019, 12:17pm UTC](https://community.tetra4d.com/t/bill-of-material/145 "2019-02-23T12:17:21Z")
Dear sir/madam, When bill of material is getting created in 3D PDF tetra 4D enrich, default attributes (Name,qty) are being extracted in a table.Can we get a option for selecting desired attributes that is to be appeare… --- ## [Template BOM and Carousel not updating upon creation of new 3D pdf](https://community.tetra4d.com/t/template-bom-and-carousel-not-updating-upon-creation-of-new-3d-pdf/159)
**Author:** [@mfsx](https://community.tetra4d.com/u/mfsx)\ **Replies:** 3\ **Last updated:** [February 1, 2019, 3:41pm UTC](https://community.tetra4d.com/t/template-bom-and-carousel-not-updating-upon-creation-of-new-3d-pdf/159 "2019-02-01T15:41:55Z")
I have trials for both Converter and Enrich. I’ve created a template PDF using Enrich which includes a 3D window, view carousel, and BOM. It looks great. Within the Tetra4D Converter settings, under the “Document” tab I… --- ## [Selective attributes on parts](https://community.tetra4d.com/t/selective-attributes-on-parts/149)
**Author:** [@carmen](https://community.tetra4d.com/u/carmen)\ **Replies:** 3\ **Last updated:** [October 18, 2018, 2:13pm UTC](https://community.tetra4d.com/t/selective-attributes-on-parts/149 "2018-10-18T14:13:13Z")
Good day, I’ve never used Tetra4D yet but our TechComm. team is using extensively. All the 3D pdf’s they generate though contain a bit more data than engineering would like to share with customer. Therefore I’d like to… --- ## [3d PDFS on Android](https://community.tetra4d.com/t/3d-pdfs-on-android/138)
**Author:** [@kentmack](https://community.tetra4d.com/u/kentmack)\ **Replies:** 1\ **Last updated:** [September 25, 2018, 2:57pm UTC](https://community.tetra4d.com/t/3d-pdfs-on-android/138 "2018-09-25T14:57:48Z")
Currently uses the Tetra4d Application I get “Loading message” and the app fails when trying to load a 3d PDF. What could be causing this? --- ## [How to get a BOM (bill of material) in my PDF](https://community.tetra4d.com/t/how-to-get-a-bom-bill-of-material-in-my-pdf/80)
**Author:** [@solocad](https://community.tetra4d.com/u/solocad)\ **Replies:** 4\ **Last updated:** [August 28, 2018, 3:52am UTC](https://community.tetra4d.com/t/how-to-get-a-bom-bill-of-material-in-my-pdf/80 "2018-08-28T03:52:31Z")
Hello, I am looking for a way to insert a BOM (bill of material) into my PDF. I have seen some of these before. Do you have a solution that will let me insert a BOM? Thanks, SoloCAD --- ## [Export from Pro-E results in missing items in 3D PDF](https://community.tetra4d.com/t/export-from-pro-e-results-in-missing-items-in-3d-pdf/98)
**Author:** [@alanfi](https://community.tetra4d.com/u/alanfi)\ **Replies:** 3\ **Last updated:** [February 6, 2018, 3:46pm UTC](https://community.tetra4d.com/t/export-from-pro-e-results-in-missing-items-in-3d-pdf/98 "2018-02-06T15:46:36Z")
Using Tetra 4D reviewer to create a 3D PDF from backup data from Creo parametric of an assembly, results in a 3D PDF with components missing. They can be seen in the model tree but are not marked with a +. Formely used A… --- ## [License Server is not running](https://community.tetra4d.com/t/license-server-is-not-running/73)
**Author:** [@schrank](https://community.tetra4d.com/u/schrank)\ **Replies:** 1\ **Last updated:** [August 31, 2017, 10:40pm UTC](https://community.tetra4d.com/t/license-server-is-not-running/73 "2017-08-31T22:40:04Z")
Hey Users, I do have a question. I just installed the trial version for the Tetra4D Converter. Every time when I open Adobe Acrobat Pro, a message is shown with the text: ‘License Server is not running. You Cannot use T… --- ## [I dont get any results when exporting CAD data from 3D PDF?](https://community.tetra4d.com/t/i-dont-get-any-results-when-exporting-cad-data-from-3d-pdf/60)
**Author:** [@jordan](https://community.tetra4d.com/u/jordan)\ **Replies:** 0\ **Last updated:** [April 17, 2017, 4:41pm UTC](https://community.tetra4d.com/t/i-dont-get-any-results-when-exporting-cad-data-from-3d-pdf/60 "2017-04-17T16:41:05Z")
If you have received a 3D PDF file and are unable to get results from exporting CAD data, more than likely someone sent you this PDF, or used a free 3D PDF exported. Many free 3D PDF creators use a limited “U3D” or “Univ… --- ## [Are there apps to view 3D PDF on iOS or Android?](https://community.tetra4d.com/t/are-there-apps-to-view-3d-pdf-on-ios-or-android/56)
**Author:** [@jordan](https://community.tetra4d.com/u/jordan)\ **Replies:** 0\ **Last updated:** [April 12, 2017, 6:49pm UTC](https://community.tetra4d.com/t/are-there-apps-to-view-3d-pdf-on-ios-or-android/56 "2017-04-12T18:49:43Z")
Tech Soft 3D, the creators of the Tetra4D product line has a free 3D PDF mobile reader for both iOS and Android. This application will read the 3D data that is contained inside a 3D PDF, however it will not read the enti… --- ## [Does Tetra4D work on Mac or iOS?](https://community.tetra4d.com/t/does-tetra4d-work-on-mac-or-ios/53)
**Author:** [@jordan](https://community.tetra4d.com/u/jordan)\ **Replies:** 0\ **Last updated:** [April 12, 2017, 5:57pm UTC](https://community.tetra4d.com/t/does-tetra4d-work-on-mac-or-ios/53 "2017-04-12T17:57:39Z")
Tetra4D plugins must be installed on a Windows version of Acrobat Professional. However, ANY version of Adobe Acrobat Reader can view the 3D PDF document that is produced where users have the ability to rotate, section, … --- ## [Does Tetra4D products work with Acrobat standard?](https://community.tetra4d.com/t/does-tetra4d-products-work-with-acrobat-standard/52)
**Author:** [@jordan](https://community.tetra4d.com/u/jordan)\ **Replies:** 0\ **Last updated:** [April 12, 2017, 5:42pm UTC](https://community.tetra4d.com/t/does-tetra4d-products-work-with-acrobat-standard/52 "2017-04-12T17:42:23Z")
Tetra4D Converter and Tetra4D Enrich and plugins to Acrobat XI and DC professional. Tetra4D products are not supported by Adobe Acrobat Standard. Users who are trialing any of our software will automatically receive a fr… --- ## [Are there network or floating license options available?](https://community.tetra4d.com/t/are-there-network-or-floating-license-options-available/51)
**Author:** [@jordan](https://community.tetra4d.com/u/jordan)\ **Replies:** 0\ **Last updated:** [April 12, 2017, 3:56pm UTC](https://community.tetra4d.com/t/are-there-network-or-floating-license-options-available/51 "2017-04-12T15:56:47Z")
Tetra4D does not provide network/server licensing. Our Tetra4D products for Acrobat are plug-ins to Acrobat XI Pro and Acrobat Pro DC, and Adobe® Acrobat® does not offer network licensing. Users interested in creating l…