# Problems with lag **URL:** \ **Category:** Ask a Question\ **Created:** [November 12, 2020, 2:06pm UTC](https://community.tetra4d.com/t/problems-with-lag/288 "2020-11-12T14:06:13Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![bhuerta](https://avatars.discourse-cdn.com/v4/letter/b/ba9def/32.png) [@bhuerta](https://community.tetra4d.com/u/bhuerta)\ **Post date:** [November 12, 2020, 2:06pm UTC](https://community.tetra4d.com/t/problems-with-lag/288/1 "2020-11-12T14:06:13Z")
Does anyone else have an issue with a lag time after clicking a button or selecting a view from the carousel in a 3D PDF created with Enrich? I set up some buttons with activations to hide or show or isolate a part and there can be a lag of 3 seconds or more after I click the button to when the action happens. I tried this fix with no results: > **[Is your 3D PDF running slow on Windows 10? • 3D CAD VR](https://vrforcad.com/is-your-3d-pdf-running-slow-on-windows-10)** > > 4.3/5 - (9 votes) We received notes from 3D PDF users complaining that 3D PDF is running really slow on their new machines running windows 10, this was even more clear for 3D PDFs including animation. When investigating the issue we found that... The 3D PDFs I output without Tetra4D products do not have this sort of lag, so it makes me think the issue either lies with something I am doing wrong with Enrich/Converter, or it’s a problem baked into the Tetra4D product. Anybody have any ideas? ---
**Author:** ![Tetra4DSupport](https://sea1.discourse-cdn.com/flex019/user_avatar/community.tetra4d.com/tetra4dsupport/32/188_2.png) [@Tetra4DSupport](https://community.tetra4d.com/u/Tetra4DSupport)\ **Post date:** [November 23, 2022, 3:01pm UTC](https://community.tetra4d.com/t/problems-with-lag/288/2 "2022-11-23T15:01:02Z")
Hi bhuerta, is the CAD model inside your 3D PDF big in size ? You should create a [Tetra4D support ticket](https://tetra4d.com/learning/) with the original file for further review. Teta4D Support Team