Error in Tetra 4D Reader Android App


I am attempting to open a 3D PDF that I created with Tetra4D Enrich in the Tetra4D Reader Application for Android. This 3D PDF works fine in adobe acrobat on a PC. It was created from an NX Assembly. The error reads:
“An error occurs and you PDF could not work properly Contact Tetra4D support to help us solve the problemUncaught TypeError: Cannot set the property ‘position’ of undefined”. This happens on both a Samsung Galaxy S6 and Galaxy Tab S2. The sample files and other 3DPDFs I have created seem to work fine.

Any ideas?


Hi Frank,

Thank you for your post. I haven’t seen this error before. Can you please share the Enrich PDF with and reference this post in your email? We will share our findings here in the community once we have reviewed your PDF.