3DReviewer cannot be launched

Tetra4D Reviewer
1

Hello,
I installed the trial version of Terra4D Converter and Reviewer. Converter in Acrobat is working. But the Reviewer does not start, only a window pops up “The entry point of the procedure ??TfJsComputerNameHelper@@QEAA@PEBVTfSerializationHelper@@@Z … not found”. Anyone have any idea what’s wrong?

terra
terra413×201 23.4 KB

(Windows in Czech language, as seen in the picture)

Thank you all

2

Hello ryparv,

To use Tetra4D Reviewer, you must install Tetra4D Converter first.
Did you install Reviewer from the same email as Converter ? Is your Acrobat Pro version 2020 as in the error pop-up ?

We advise you to reinstall both Converter and Reviewer just in case.

Regards,
Tetra4D Support Team