When we are using the context menu “ConvertToPDF”, we recieve the following error message:
Can anyone point out, what we are doing wrong?
Reinstallation didn’t help btw.
When we are using the context menu “ConvertToPDF”, we recieve the following error message:
Can anyone point out, what we are doing wrong?
Reinstallation didn’t help btw.
Hello baso,
This issue can occur after an error at installation or an Acrobat Pro major upgrade.
If you have upgraded your Acrobat Pro recently (from a 2020 version to Subscription Based version for instance), there are potentially remaining artifacts from the previous Acrobat and Tetra4D install.
In this case go in the folder “C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\plug_ins” and delete the 3DPDFConverter folder. Then reinstall your Tetra4D Product.
Regards,
Tetra4D Support Team