Tetra 4D not showing up in Adobe Acrobat Pro

1

Hello, I installed the trial version of Acrobat Pro then Tetra4D trial and it’s not showing in Acrobat. I de-installed both and start fresh with no success.
Any help?

2

Hello,

For all new installs, please verify that the Adobe Acrobat Pro setting in Edit → Preferences → Security (Enhanced) → “Enable Protected Mode at startup ” is OFF. Then restart Acrobat. This setting prevents most third-party plug-ins from working correctly.

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image1041×800 27.8 KB

We hope this helps.

Regards,
Tetra4D Support Team

3

Hi,

I did that then installed Tetra4D again and I still don’t see this at startup:

image001.png1060×473 60.4 KB

Thanks,

Yvon

4

Hello Yvon,

No need to reinstall Tetra4D after turning off the Acrobat Pro setting.

Could you share a screenshot of your Acrobat Pro version from “Help → About Acrobat Pro” ?

Regards,
Tetra4D Support Team

5

Hello,

I reinstalled Adobe and now it is working.

Thanks,

Yvon

6

Hello,

I finally get the program working but I get this message when opening an AutoCAD dxf file.

image001.png754×237 9.93 KB

Yvon

7

Hello Yvon,

We note that reinstalling Acrobat Pro solved you your issue. You probably had the non-Pro version installed.

The DXF question does not belong to this topic. We have created a new topic to answer your question, please see Acrobat error on AutoCAD DXF import.

Thanks,
Tetra4D Support Team