Tetra4D shut down in ThinkPad X13

1

Dear Sir,

2 of Tetra4D user feedback that, Tetra4D shut down when they open a big file, since Nov 2024.
The pc is ThinkPad X13, IT said due to an issue related to AMD Graphics card.

Could you help to find the solution?

FYI, no issue for small files.

2

Hello Ming,

What do you consider a big file in this case ? What is its size ?

Can you open it in its native CAD software and confirm that the file is valid ?

If the IT mention the GPU, can you verify that the pilots are up to date ?
Please make sure that hardware rendering is activated in Acrobat ? And that the DirectX 9 renderer is selected for better performances.

(Menu → Preferences → Multimedia & 3D)

image
image783×686 29 KB

Regards,
Tetra4D Support Team

3

Dear Sir,

Thanks for your support!

Our lT support repaired the issue by update AMD Graphics card driver.
By the way, for the question feedback as following:
What do you consider a big file in this case ? What is its size ?

→ NOK files size >=600MB, OK files size<600MB —> OK now

Can you open it in its native CAD software and confirm that the file is valid ?

->The files(no matter >=600MB or <600MB, prt or stp format) could be opened in CATIA, are valid .

If the IT mention the GPU, can you verify that the pilots are up to date ?

->it was not updated, → now updated.
Please make sure that hardware rendering is activated in Acrobat ? And that the DirectX 9 renderer is selected for better performances.

→ activated

4

Hello Ming,

Thank you very much for your feedback, we note that updating the Graphic Card drivers resolved the issue.

Regards,
Tetra4D Support Team